Accessibility

The Belleville Public Library and John M. Parrott Art Gallery is committed to ensuring equal access and participation for people with disabilities. The Library welcomes and encourages people with disabilities to use library services. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. 

Accessible formats available in our borrowing collection include: 

• Large print books 
• Audiobooks on CD 
• Digital eBooks and audiobooks that can be enjoyed on apps with built-in accessibility features. 

When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports in a timely manner, taking into account the person’s accessibility needs due to disability; and at a cost that is no more than the regular cost charged to other persons.

The Library welcomes customer feedback and makes information available to all customers on how to provide feedback. Feedback is accepted through any reasonable method of direct communication requested by patrons. This may include the following communication methods:

• verbal / in-person discussion
• print or online written feedback forms
• hand-written notes
• sign-language interpreters
• phone (voice) call or text messaging
• video conferencing
• through support workers

When an accessible format is requested, we will consult with the person making the request in determining the suitability or availability of the format requested. If we determine that information or communications requested are unconvertible to an accessible format, we will provide the requestor with an explanation as to why the information or communications are unconvertible, and a summary of the unconvertible information or communications. 

If you have accessibility concerns or requests, please contact us or visit the library to speak with staff.  We can be reached by email at infoserv@bellevillelibrary.ca or by phone at (613) 968-6731. 

View our Accessibility for people with disabilities policy.